IMPORTANT: READ BEFORE FILE A WARRANTY CLAIM !
We strongly recommend Professional Installations for all our products. We are not responsible for damages and losses of our products and your properties due to improper installations by non-professional technicans.
Xtralights and Manufacturer warranty covers the merchandise(s) sold only. Any warranty of the installation of the product is the responsibility of the shop or technician who performed the installation. Our warranty is only valid with proof of sale from XtraLights authorized retailer/installer. A proof of professional installation may also require for all warranty claims. Warranty coverage is non-transferable.
Warranty Coverage on HID Xenon Bulbs: Xetronic bulbs are warranted for a period of 1 year from the date of the purchase receipt. Fusion bulbs are warranted for a period of 6 months from the date of the purchase receipt. Warranty does not cover breakage due to improper installation or handling, nor do we cover explosion due to improper handling.
Warrany Coverage on HID Xenon Ballasts & Igniters: Xetronic ballasts and igniters are covered by the manufacturer's warranty against defects for a period of 2 years from the purchase receipt date.
Fusion ballasts and igniters are covered by the manufacturer's warranty against defects for a period of6 monthsfrom the purchase receipt date.
Warranty does not cover system failure due to improper installation or handling, nor do we cover explosion due to improper handling. Warranty does not cover system failure if it is used with DRL (Daytime Running Light) feature.
Warrany Coverage on Headlights, Tail lights, Fog lights, Corner lights, Bumper lights, Brake lights, Side Markers, Undercar lights and LED lights: Headlights, Tail lights, Fog lights, Corner lights, Bumper lights, Brake lights, Side Markers and Undercar lights are covered by the manufacturer's warranty against defects for a period of 90 days from the purchase receipt date. Warranty does not cover product failure due to improper installation or handling, nor do we cover explosion due to improper handling. Proof of professional installation may require for all warranty coverage.
Warrany Coverage on all other products: They are covered by Xtralights warranty against defects for a period of 90 Days from the date of purchase receipt date. After this period, please contact the manufacturer of the products for warranty details.
Returns:Returns are only accepted with a Return Merchandise Authorization (RMA). An RMA request form is available for downloading on this website upon request. The completed application can be sent to our Customer Service Department via email or regular mail together with the returning merchandise(s). Please contact our Customer Service Department for RMA number and further instructions. We will NOT accept any returns without a RMA Number.
Exclusions:This Limited Warranty specifically excludes defects resulting from water damage, fire, chemical spillage, acts of nature, misuse, abuse, neglect, alteration, modification, improper installation, operation with un-approved aftermarket headlights and/or DRL (Daytime Running Light) feature, submersion, vehicle crash, dropping or by any other type of impact. ANY modification to the system and components, or operating on a vehicle with a defective components and parts, will automatically void the warranty. Except for the Limited Warranty as stated above, there is no warranty of our products or any part thereof, whether expressed or implied.
Exclusion of Damage:In no event shall XtraLights, Xetronic or any distributor be liable for any damages whatsoever (including without limitation, consequential damages, incidental damages, or damages for loss of use, loss of business profit, business interruption, loss of business information, loss of time, inconvenience, or other losses) arising out of the use, misuse, or inability to use a XtraLights and/or Xetronic product. XtraLights and Xetronic reserve the right to change the design and function of their products without any obligation to modify any previous product. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Repair or Replacement:If a XtraLights and/or Xetronic product is suspected of being defective, please contact us to obtain an RMA number. Upon receiving an RMA number, return the product(s) with freight prepaid. Include your receipt of professional installation and other proof of purchase along with a copy of the product registration card and a description of the problem. The returned product will be inspected by our technicians. If the product is found to be defective and coved by this Limited Warranty, the sole remedy is repair or replacement, at our option. A repaired or replacement product will be shipped back at no charge, and will be warranted to be free from defects in workmanship and material under normal use for one year from original date of purchase. Removal, installation, or reinstallation costs are not covered by this Limited Warranty.
Before you submit a warranty claim, please review our Troubleshooting & Technical Support page. You should also review the Installation page.