Return and Exchange
Please consult ourTroubleshooting & Technical Issueswebpage for the latest information about our products.
Should it be necessary to return an item, you may return it for a refund
or exchange within within 30 days of delivery of your order ONLY IF the item
is in original packaging and in a new and resalable condition. Any product that was used or fully/partially installed is non-returnable. All shipping and handling charges are NOT refundable.
Ground shipping cost will be charged if you selected the "Free Ground
Shipping" option and decided to return the merchandise. All original packaging materials e.g. boxes, wires, instruction guides, etc. must be returned. In addition, a
20% restocking fee will be charged for all returned merchandises
regardless of opened package or not. Please allow 2 to 4 weeks to
process the refund.
Our staff guaranteed our entire shipped items are tested with in perfect
working condition. In which a manufacturer-defective part, in the kit
and within the warranty period also can be exchanged by our Limited
Professional installation is strongly recommended for most of our products. We are not
responsible for improper installations by non-professionals. Please retain your original
equipments until you test our products (in case you need to send the products back for warranty service).
Xetronic HID kits & components must be installed by following the exact
instructions . If there is a problem with the bulbs not igniting, the
item cannot be returned if the bulbs are removed from the provided clear
bulb protector unless otherwise specified by Xetronic Lighting's
Manufacturers Warranty. All Japan-imported JDM headlights are not refundable.
Courier Damaged, Defective or Incorrect items must EXCHANGE within 30
days from the date you receive the items. Any damage to any the part of
the system will subject to NON-Refundable.
All shipments are insured for full value of the order, pleasecontact usimmediately if the merchandise is damaged on arrival. DO
NOT contact the shipping carrier (e.g. UPS, FedEx) directly for damaged
You mustcontact usfor Return Merchandise Authorization before returning any
merchandise(s). Any return without an prior authorization will not be
accepted. Any unauthorized returns will be rejected.
You MUST complete and include an RMA form (obtained by contacting us)
with all returns. Missing or incompleted RMA form may substantially
delay the refund/exchange process.
All warranty issues are based on the manufacturer's warranty
policy only. Manufacturer warranty covers all the defective product that
is proper installed by the professional only. Complete warranty
information is included in all products. Please retain all original
equipments and parts of your vehicle until you fully test our products
(in case you need to return the merchandise back to us for warranty
- Xetronic HID Xenon systems carry a TWO (2) YEARS manufacturer's
warranty on all parts (Ballasts, Igniters, Relays, etc.), except the
HID Xenon bulbs.
- Xetronic HID Xenon bulbs carry a limited ONE (1) YEAR Warranty.
- Headlights, Tail lights, Fog lights, Corner lights, Bumper
lights, Brake lights, Side Markers and Undercar lights carry a
limited NINETY (90) DAYS warranty.
- For all other products, contact the manufacturer for warranty
Please refer to ourProducts Limited Warranty pagefor complete warranty
Shipping & Handling
All orders are processed upon receipt. Actual shipping time is contingent
upon availability of merchandise and credit verification by XtraLights
Credit and Fraud Protection Department. Most orders are shipped within 24 to
48 hours after receiving your order. All orders are shipped via Postal
Service, DHL, UPS, or FedEx, and tracking information will be emailed to you
as soon as your product ships. COD (Cash on Delivery) shipments are accepted
for order over $1000 USD only. The following shipping services are offered:
|FedEx/UPS Ground (Free of charge for purchase over $100)
|FedEx/UPS 3 Days
|FedEx/UPS 2nd Day
|FedEx/UPS Next Day
|FedEx Next Day (Saturday delivery)
|Priority Courier Mail (for PO Box & APO/FPO)
|Postal Service EMS (Express Mail
Service, International Only)
|DHL/FedEx/UPS Expedited (International
|DHL/FedEx/UPS Express (International
No orders are processed or shipped on Saturdays or
Sundays. In the event of delays, every effort will be made to contact you by
phone or e-mail. If the delay is due to backorder, you will receive notice.
We will endeavor to fulfill all orders within 5 business days, however under
certain conditions beyond our control delivery times may be longer.
Shipping insurance is optional but strongly recommended. Buyer assumes all
risks of lost/damaged goods due to shipping if insurance is not purchased.
Pleasecontact usif you
need an alternative shipping method.
Processing fee (20% of the order total amount) and the actual
shipping fee will be charged for all refused shipments. All custom duty and
tax fees associated with the refused shipment will be deducted from the
refund for shipment returned from international locations.
We kindly accept Visa, Mastercard, American Express, Discover, Paypal,
Western Union, Money Orders, Cashier Checks and Bank Wire Transfer.
For credit/debit card payment, our legal company name, "Lighting Parts & Accessories", will be shown on your billing statement for the charge of your order.
Please allow up to 24 hours for payment verification if you are paying by
credit card. Pleasecontact usto arrange for any alternative payment options.
Customer Information Security
Your security is very important to us!!!
In an effort to protect your personal
information, we use Secure Sockets Layer (SSL) technology with 128 bit
encryption. If your browser supports SSL, it will automatically encrypt
the information you provide to us on the secure pages on our site,
before sending it over the Internet. HID Express, Inc. has also obtained
a digital certificate from Verisign, Inc., a leading provider of
Internet trust services. Some browser versions and some firewalls do not
permit communication through secure servers. In that case, we suggest
that you tocontact us.
Credit Card Security: Your credit card numbers are
never stored in any of our records and all transactions occur within a
100% secure website. You are protected from your credit card company in
the case of a fradulent transaction with any purchase. All orders will
verify the correct billing address, so please enter the billing address
exactly as it is shown on your statement.
Fraudulent Orders:All fraudulent orders will
be prosecuted to the fullest extent of the law. Order fraud is a Federal
crime, subject to Federal penalties.
What information do we collect?
We collect information from you when you register on our site, place an
order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be
asked to enter your: name, e-mail address, mailing address, phone number or
credit card information. You may, however, visit our site anonymously.
experience, gather general visitor information, and track visits to
information about cookies and how we use them.
What do we use your information for?
Any of the information we collect from you may be used in one of the
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the
information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer
service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold,
exchanged, transferred, or given to any other company for any reason
whatsoever, without your consent, other than for the express purpose of
delivering the purchased product or service requested by the customer.
• To send periodic emails
Customers will not be subscribed to a mailing list.
• To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of
your personal information when you place an order or access your personal
We offer the use of a secure server. All supplied sensitive/credit
information is transmitted via Secure Socket Layer (SSL) technology and then
encrypted into our Payment gateway providers database only to be accessible
by those authorized with special access rights to such systems, and are
required to�keep the information confidential.
After a transaction, your private information (credit cards, social
security numbers, financials, etc.) will not be kept on file for more than
Yes (Cookies are small files that a site or its service provider
transfers to your computers hard drive through your Web browser (if you
allow) that enables the sites or service providers systems to recognize your
browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your
personally identifiable information. This does not include trusted third
parties who assist us in operating our website, conducting our business, or
servicing you, so long as those parties agree to keep this information
confidential. We may also release your information when we believe release
is appropriate to comply with the law, enforce our site policies, or protect
ours or others rights, property, or safety. However, non-personally
identifiable visitor information may be provided to other parties for
marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party
products or services on our website. These third party sites have separate
and independent privacy policies. We therefore have no responsibility or
liability for the content and activities of these linked sites. Nonetheless,
we seek to protect the integrity of our site and welcome any feedback about
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be
in compliance with the California Online Privacy Protection Act. We
therefore will not distribute your personal information to outside parties
without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online
Privacy Protection Act), we do not collect any information from anyone under
13 years of age. Our website, products and services are all directed to
people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use,
disclaimers, and limitations of liability governing the use of our website
this page, send an email notifying you of any changes, and/or update the
information collected after the date of the change.
This policy was last modified onJan 1st, 2006
using the information below.
2088 No.5 Road Unit 240
Richmond, BC V6X2T1