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Return and Exchange


Please consult ourTroubleshooting & Technical Issueswebpage for the latest information about our products.

Should it be necessary to return an item, you may return it for a refund or exchange within within 30 days of delivery (extended to 45 days for orders placed in Dec 2013) of your order ONLY IF the item is in original packaging and in a new, unaltered and resalable condition. Test fit the item prior to making ANY alterations. Any product that was used or fully/partially installed is non-returnable. All shipping and handling charges are NOT refundable. Ground shipping cost will be charged if you selected the "Free Ground Shipping" option and decided to return the merchandise. All original packaging and accessories e.g. boxes, wires, instruction guides, etc. must be returned. In addition, a 20% restocking fee will be charged for all returned merchandises regardless of opened package or not. Please allow 2 to 4 weeks to process the refund.

Our staff guaranteed our entire shipped items are tested with in perfect working condition. In which a manufacturer-defective part, in the kit and within the warranty period also can be exchanged by our Limited Manufacture Warranty.

Professional installation is strongly recommended for most of our products. We are not responsible for improper installations by non-professionals. Please retain your original equipments until you test our products (in case you need to send the products back for warranty service).

All special order and Japan-imported JDM merchandises are not refundable.

Courier Damaged, Defective or Incorrect items must EXCHANGE within 30 days (extended to 45 days for orders placed in Dec 2013) from the date you receive the items. Any damage to any the part of the system will subject to NON-Refundable.

All shipments are insured for full value of the order, please contact us immediately if the merchandise is damaged on arrival. DO NOT contact the shipping carrier (e.g. UPS, FedEx) directly for damaged shipment.

You must contact us for Return Merchandise Authorization before returning any merchandise(s). Any return without an prior authorization will not be accepted. Any unauthorized returns will be rejected.

You MUST complete and include an RMA form (obtained by contacting us) with all returns. Missing or incompleted RMA form may substantially delay the refund/exchange process.


Warranty



All warranty issues are based on the manufacturer's warranty policy only. Manufacturer warranty covers all the defective product that is proper installed by the professional only. Complete warranty information is included in all products. Please retain all original equipments and parts of your vehicle until you fully test our products (in case you need to return the merchandise back to us for warranty service).

  • Xetronic HID Xenon systems carry a TWO (2) YEARS manufacturer's warranty on all parts (Ballasts, Igniters, Relays, etc.), except the HID Xenon bulbs.
  • Xetronic HID Xenon bulbs carry a limited ONE (1) YEAR Warranty.
  • Headlights, Tail lights, Fog lights, Corner lights, Bumper lights, Brake lights, Side Markers and Undercar lights carry a limited NINETY (90) DAYS warranty.
  • For all other products, contact the manufacturer for warranty information.

Please refer to our Products Limited Warranty page for complete warranty information.

 

Shipping & Handling


All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification by XtraLights Credit and Fraud Protection Department. Most orders are shipped within 24 to 48 hours after receiving your order. All orders are shipped via Postal Service, DHL, UPS, or FedEx, and tracking information will be emailed to you as soon as your product ships. COD (Cash on Delivery) shipments are accepted for order over $1000 USD only. The following shipping services are offered:

Shipping Services Delivery Time
(Business Days)
FedEx/UPS Ground (Free of charge for purchase over $100) 5-7
FedEx/UPS 3 Days 3
FedEx/UPS 2nd Day 2
FedEx/UPS Next Day 1
FedEx Next Day (Saturday delivery) 1
Priority Courier Mail (for PO Box & APO/FPO) 3-5
Postal Service EMS (Express Mail Service, International Only) 4-7
DHL/FedEx/UPS Expedited (International Only) 3-4
DHL/FedEx/UPS Express (International Only) 2-3


No orders are processed or shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice. We will endeavor to fulfill all orders within 5 business days, however under certain conditions beyond our control delivery times may be longer.

Shipping insurance is optional but strongly recommended. Buyer assumes all risks of lost/damaged goods due to shipping if insurance is not purchased. Pleasecontact usif you need an alternative shipping method.

Processing fee (20% of the order total amount) and the actual shipping fee will be charged for all refused shipments. All custom duty and tax fees associated with the refused shipment will be deducted from the refund for shipment returned from international locations.

 

Payment Methods


We kindly accept Visa, Mastercard, American Express, Discover, Paypal, Western Union, Money Orders, Cashier Checks and Bank Wire Transfer.

For credit/debit card payment, our legal company name, "Lighting Parts & Accessories", will be shown on your billing statement for the charge of your order.

Please allow up to 24 hours for payment verification if you are paying by credit card. Pleasecontact usto arrange for any alternative payment options.
 

 

Customer Information Security


Your security is very important to us!!!

Online Security:
In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL, it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet. HID Express, Inc. has also obtained a digital certificate from Verisign, Inc., a leading provider of Internet trust services. Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you tocontact us.

Credit Card Security: Your credit card numbers are never stored in any of our records and all transactions occur within a 100% secure website. You are protected from your credit card company in the case of a fradulent transaction with any purchase. All orders will verify the correct billing address, so please enter the billing address exactly as it is shown on your statement.

Fraudulent Orders:All fraudulent orders will be prosecuted to the fullest extent of the law. Order fraud is a Federal crime, subject to Federal penalties.

Privacy Statement

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor  information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

• To send periodic emails

Customers will not be subscribed to a mailing list.

• To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to�keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website athere.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified onJan 1st, 2006

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.xtralights.com
2088 No.5 Road Unit 240
Richmond, BC V6X2T1
Canada
info@xtralights.com
8889544482



These terms are non-negotiable and placing a order means the buyer agrees with all of our terms and conditions, and will abide by them.